TERMS AND CONDITIONS

Afterglow do stock the most popular urns and services for immediate shipping when ordered. A number of Afterglow's urns and services offered are custom-made or personalised as per client specification. This process can take a number of weeks, or longer, depending on the design requirements. Before ordering custom-made or personalised products and services, it is the responsibility of the customer to contact Afterglow to check on stock and availability as the time frame will vary. Special orders and items made-to-order may be cancelled within 24 hours of receipt of payment. A 10% cancellation fee will apply.

Afterglow reserves the right to cancel any order at any time due to material shortages, supplier delays, potential or suspected fraud, incorrect pricing issues, or any other issue that will impact our ability to provide you with a premium urn or service. In the event of an Afterglow cancellation, we will reissue the credit to your credit card for the amount of your purchase.

Please contact us if you have any questions: +44 (0) 845 308 8300 or hello@afterglow.life.

SHIPPING AND HANDLING
Shipping charges are calculated based on size, weight, and ship-to-location. Most orders are shipped with Tracking Numbers and Signature-required Delivery.

Products shipped from other countries directly to the client do not include costs for VAT, customs duty, fees and courier handling fees. When charges apply, it is clearly stated on each individual product or service page.

Afterglow will not assume responsibility for shipping items to an incorrect address.

Please contact us if you have any questions: +44 (0) 845 308 8300 or hello@afterglow.life.

RETURN POLICY
Due to the nature of some of Afterglow's personalised products, we are unable to offer refunds. However, certain "in-stock” items can be exchanged for other products or credit towards other Afterglow purchases within 7 days of delivery. Returned items must be in new condition, unused, with the original packaging intact. Please include a note within your return box to include: customer full name, shipping address, email and telephone number. All returns (exchanges) must be approved beforehand. Please contact us to request a return authorisation via email at hello@afterglow.life

The Customer assumes both the return shipping cost to Afterglow and the replacement item shipping cost, unless the original item is found to be defective.

Afterglow will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to Afterglow.

DEFECTIVE PRODUCTS
Damage claims on shipped items must be made within 24 hours of package arrival. Please inspect your purchases immediately upon receipt as no claims can be made after this time. It is the customer's responsibility to inspect purchase(s) for damages within 24 hours.

The same return policy (above) applies. Once the customer receives a return authorisation, they will be sent a shipping label for returning the product. Please contact us to request a return authorisation: +44 (0) 845 308 8300 or hello@afterglow.life.

SECURE CREDIT CARD TRANSACTIONS
All credit card information is encrypted for complete security. Once you begin your checkout process everything will go through our secure server.

OTHER FORMS OF PAYMENT - EMAIL
We will be happy to take your order by email and bank transfer. Please also provide us with all of the details of the product or service required plus your customer full name, shipping address, email and telephone number. Afterglow cannot ship to a PO Box. Afterglow will contact you to reconfirm and process your order. Please contact us: +44 (0) 845 308 8300 or hello@afterglow.life.

WARRENTY DISCLAIMER
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Afterglow disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Afterglow does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Afterglow does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some countries do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

COPYRIGHT
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Afterglow (LS) Ltd. The collective work includes works that are licensed to Afterglow (LS) Ltd Copyright 2021, Afterglow ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Afterglow or purchasing Afterglow products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Afterglow or to purchase Afterglow products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Afterglow. You further agree not to change or delete any proprietary notices from materials downloaded from the site.